Head of Tech Support

Head of Tech Support

Location: Ideally located in Sarajevo. Remote applicants within time zones UTC +1 to UTC + 3 will be considered. If working remotely, this role requires regular travel to OCCRP’s Office in Sarajevo, Bosnia and Herzegovina.

Application Deadline: November 1, 2020

The Organized Crime and Corruption Reporting Project (OCCRP) is a growing, global nonprofit media organization that is reinventing investigative journalism for the public good. By developing and equipping a global network of investigative journalists and publishing their stories, we expose crime and corruption so the public can hold power to account. We see a future where organized crime and corruption are drastically reduced and democracy is strengthened. Our global team includes editors, researchers, data engineers, security specialists, administrators, technologists, strategists, corruption experts, and connectors each with areas of in-depth expertise.

Position Overview

This is an exciting role to build out and grow the tech support we provide to journalists, often working in risky environments. This is a management position within our Technology Department reporting to the CTO. As Head of Tech Support you will be responsible for managing the IT HelpDesk and our Information Security Support. The IT HelpDesk provides front line technical support to staff in Sarajevo and abroad, as well as our wider network of journalists across the world. Our front line digital security response and training program responds to digital security threats and incidents, provides advice and training to member centres that are part of our DigCen community and works to implement digital security best practice and policies across the organization. In addition to overseeing day to day operations, you will lead strategic, transformational projects to ensure we have the right technology to meet OCCRP’s needs as it continues to expand.

We are looking for someone who is passionate about providing high quality support and services with a keen focus on end user satisfaction. We need a systematic thinker who wants to build processes and systems to track, document and streamline our support work. Candidates must have a participative management approach and be adept at giving and receiving feedback. A desire to continuously improve processes and team performance is essential. Humor and creativity are a plus.

Job Description

Team: Tech

Responsibilities

Skills and Experience

To Apply

To apply, please email a resume and cover letter explaining why you want this job and why you are a good fit for the role to jobs[at]occrp.org by November 1st, 2020.

All applications must be submitted in English. Incomplete applications will not be considered. We regret that we are not able to reply to unsuccessful candidates.

As an equal opportunity employer, OCCRP values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We offer competitive salary/compensation and benefits and encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon race, religion, color, national origin, sex, medical conditions, family status, sexual orientation, gender identity, gender expression, age, disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process, please contact hr[at]occrp.org.

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